FAQs

How do I choose my size?

Check the size guide on each product page before ordering. If you’re between sizes or unsure, contact us at support@celluflow.co.za before you order and we’re happy to help.

How do I care for my Celluflow products?

Machine wash cold with like colours, and avoid tumble drying to preserve the compression fabric and shape. Detailed care instructions are included with your order.

Yes. All payments are processed through secure, trusted third-party payment providers. We never store your full card

details.

All available payment methods are displayed at checkout.

Can I change or cancel my order after placing it?

Yes, as long as it hasn’t been dispatched yet. See our Cancellation Policy for full details, or contact us immediately at support@celluflow.co.za.

We currently deliver nationwide across South Africa.

How long will my order take to arrive?

Orders are processed within 1–2 business days, then delivered within 7–10 business days via our courier partners. See our Shipping Policy for full details.

How much does shipping cost?

Shipping fees are calculated at checkout based on your delivery address, and any active promotions.

Yes, once your order is dispatched, you’ll receive a tracking link by email.

We offer a 30-day money-back guarantee for change-of-mind returns, and accept returns of faulty, damaged, or incorrect items within 7 days of delivery. Full details are in our Refund Policy.

How long do refunds take?

Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.

Still Have Questions?

Reach out to our support team  we usually respond within 1–2 business days.

• Email: support@celluflow.co.za

• Phone / WhatsApp: 072 273 4793

• Or visit our Contact page